Tech Support

IT managed services support your day-to-day technology needs. Our support, operation, and maintenance of campus technology ensures that college employees and students have the IT resources they need. Listed below are the managed services that we support on an on-going basis to help maintain administrative and academic IT service continuity.

Services (11)

Accounts and Access

Service offerings related to accessing accounts. StarID, Password Reset, Name Change, Temporary & Guest Accounts, Account Provision; Account Deprovisioning.

Classrooms, Labs, and Conference Rooms

Service offerings related to Classroom, Conference room technology issues

Computers, Printing and Devices

Service offerings related to Desktop computers, Laptop computers, Printer/Copiers

Email and Calendar

Service offerings related to Email and calendaring services for faculty, staff and students through Office 365.

File Sharing, Storage, and Servers

Service offerings related to File Sharing, Storage and Servers and more.

Information Security

Service offerings related to report a Security incident, phishing attempt or anything unusual, tools that safeguard Normandale computing resources and more.

Network and Wireless

Service offerings related to Normandale Network, VPN, Wireless connection and more

Phones and Microsoft Teams

Service offerings related to Microsoft Teams for Phone Calls

Software and Business Applications

Service offerings related to Cloud-based software, Standard software, Software installations, Update & Licensing

Teaching and Learning Resources

Service offerings related to D2L Support, Media Support, and Instructional Technology

Tech Support Request