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Service offerings related to Microsoft Teams for Phone Calls

Before faculty leave for the summer, please take a moment to make sure that the software you need is installed on the appropriate classroom, lab computers, and/or remotely accessible. We will be doing a refresh of our software this summer, as we do every year.

Smart dashboards allow users to interact with data.

Service offerings related to Normandale Network, VPN, Wireless connection and more

Service offerings related to Classroom, Conference room technology issues

Requests for new application development or changes to existing applications developed by IT Application Development Team.

Service offerings related to accessing accounts. StarID, Password Reset, Name Change, Temporary & Guest Accounts, Account Provision; Account Deprovisioning.

Faculty and staff can request software to be installed on their device, in a classroom, or in a computer lab. Many commonly requested software titles are available to install via self-service on faculty and staff devices only. All classroom and lab installations will be handled by ITS.

Technical support for campus events

Service offerings related to Desktop computers, Laptop computers, Printer/Copiers

Using ImageNow / Perceptive Content, the document imaging solution provides management support for electronic content, such as documents, files, and photos. ImageNow / Perceptive Content also allows automated workflows to increase efficiency and productivity.

Normandale print services allow students, faculty, and staff to print, copy, and scan.

Normandale Community College provides student computers and printers around campus. The majority of the computers are located in the two computer labs.

Project Requests are required for major application enhancements and the purchase & Implementation of new applications.

IT Consultative Services provide guidance and insight on new ideas and technologies

Professional audiovisual integration for academic, administrative, and public spaces

Training for a wide range of technology solutions

Data and Reporting provides support for data technologies at the infrastructure (e.g., servers), integration (e.g., API), and interface (e.g., dashboards) levels.

Professional video and photo production services

Requests for web services assistance.

New faculty or staff accounts and changes are delivered through a notification.

Service offerings related to D2L Support, Media Support, and Instructional Technology