Microsoft Teams is a cloud based communication tool that is used by Normandale to provide voice and video phone services.
This article is all about the various ways one can make and take Calls in Microsoft Teams
To place a call on hold, click More actions More options button in your call window and select Hold.
To add someone new to a group call, select Show participants Add team icon. in your call controls, then type their name or phone number in the search box.
When someone calls you, you'll get a notification that lets you accept or decline the call.
To dial a number from Teams, go to Calls, click Dial a number
You can make one-on-one or group calls with anyone in your organization directly from a chat without having to host a team meeting.
To transfer a call, select More options Select to see more options > Transfer in your call controls
This article is all about transferring a call