Message from Honorlock tech support:

In an effort to ensure your students have a seamless testing experience, we wanted to bring to your attention an issue with Chrome and the newest Mac operating systems (Mac OS 12.3 and higher) which has resulted in some users encountering issues enabling screen sharing permissions.

To help address this, we’ve put together the following KnowledgeBase articles that can be shared with students in advance prior to their next exam attempt.

“Share” Icon is Greyed Out

Mac OS 10.15 Catalina Screen Recording
Mac 12.3 Screen Share

In the event students need assistance in completing this process, Honorlock Support can be reached 24/7 by live chat or visiting honorlock.com/support. We apologize for this inconvenience and will continue to monitor this issue and communicate any pertinent information.