MFA - Enroll using a Cell Phone to Receive a Text Message

Setting up MFA is a very simple process, and once it is set up, is very easy to use. It is easiest to use both a computer and mobile device to complete enrollment. There are two steps you will need to take:

1. Step 1: Enable MFA in one of 2 ways:
   1. Self-Enrollment
   2. Automatic Enrollment
      If you've been automatically enrolled, you will see the message "More information required" when you try to log into Office 365 / email.
       
2. Configure MFA
   Note: Once MFA is enabled, you must configure MFA before you can access your Office 365 email and apps.

2. Configure Multi-Factor Authentication using a cell phone to receive a text

To configure Multi-Factor authentication using a phone to receive a voice call, you will need a computer.

1. Start the MFA First-Time Setup Wizard to complete your MFA setup.
   
   If you're MFA is setup already, please proceed to step 2.

2. Please login to your Email Account;
   Go to Normandale.edu
   Click on the Login button and select Email

   

    

3. You will need to log in using your StarID credentials.

   1. Students: StarID@go.minnstate.edu
      Faculty/Staff: StarID@minnstate.edu
   2. Password: StarID Password (same as eService and D2L Password)
      
      
       
4. Once signed in, you will be prompted to provide more security information to your account. Click Next.
   
   
   The next screen will allow you to select your additional verification options.
    
5. By default, you may be prompted to setup with the Microsoft App. You can hit next to continue setting up MFA with the App OR you can click on “I want to set up a different method” to select the phone number option (text and call).
   
   
   In this example, we will be selecting “I want to set up a different method”.
    
6. Select “I want to set up a different method”. You will see a drop-down menu of options. Please select Phone
   
   
    

7. Please make sure you selecting the correct country code, then type your complete phone number  and pick either “Receive a code” (text option) OR “Call me” (phone call option). Once you are done selecting the option and putting in your phone number, please select “Next”
   In this example, we will be selecting the “Receive a code” option. **

   
    
8. For whichever method select, you will either received a text code or a call to verify that the selected phone number is valid.
    
   This example will show the text option:
   
   Type in the code that you received and hit Next.
   
    
9. Once verify, please hit Next
   
10. Proceed with the prompts and you will be direct to your email account shortly.

You have now setup Multi-Factor Authentication via Text Option.

If you are not able to set this up OR your current MFA method is defaulted the app, please contact the ITS Service Desk at 952-358-8181 or come down to our ITS Service Desk located at P0808 from 7:30am-7pm Monday-Thursday. 7:30am-5pm Fridays. No appointment needed for walk-ins. We will be able to help reset the MFA method so you are able to choose another one.